Payments & Refunds

Last updated: 2026-09-30

This policy explains when Nexores Commerce LTD ("NexoresFX") issues refunds for purchases made on https://nexoresfx.com.

1. Subscriptions

You can cancel a subscription at any time; it stays active until the end of the current billing period and will not renew. If you cancel within 7 days of a first purchase and have used fewer than 10% of the plan's monthly credits, we will refund that payment in full on request.

2. Credit top-ups

Unused credit top-ups can be refunded within 14 days of purchase. Credits that have already been spent on successful generations are non-refundable.

3. Failed generations

Credits are only deducted for generations that complete successfully. If you believe you were charged for a failed or unusable generation, contact us within 30 days with the time of the generation and the prompt, and we will restore the credits.

4. Statutory rights

Nothing in this policy limits rights you have under consumer protection law in your country of residence, including any cooling-off period that applies to digital services.

5. How to request a refund

Email support@nexoresfx.com from the address linked to your account with the order date and amount. Approved refunds are returned to the original payment method within 5-10 business days.

6. Contact

Nexores Commerce LTD
2nd Floor College House
17 King Edwards Road
Ruislip, HA4 7AE
United Kingdom
support@nexoresfx.com